Jessica currently lives and works in Birmingham. She graduated from Coventry University with an honours degree in Human Geography in 2010 and, after volunteering with the Community Renewal Team at Dudley MBC, began her career in the social housing sector. After working for over 5 years in a number of roles within Customer Engagement and Community Development at Circle Housing, she now works as a Customer Scrutiny Officer at Midland Heart. Jessica’s role involves managing and coordinating the delivery of customer scrutiny and service consultation functions with a clear drive on evidencing value for money.
Jessica has tried to embed her passion for making a difference into her career, and giving back to communities through voluntary work is one of the ways she has done this. She previously volunteered as Youth Support Worker with Birmingham Youth Service and took part in the UpRising Leadership Programme in 2011, volunteering on the Birmingham Emerging Leaders Advisory Board since July 2012. Most recently, she has been able to support young people with their career aspirations as a mentor on the Fastlaners programme.